Customer Retention Specialist - State Farm Agent Team Member
Shelbyville - IN
Customer Retention Specialist - State Farm Agent Team Member
Full Time • Shelbyville - IN
Benefits:
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k) matching
- Bonus based on performance
- Competitive salary
You May Be a Great fit as our new Customer Retention Specialist at Beth Prince State Farm if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your family, friends and community and are dedicated to providing excellent solutions that make a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust by having great conversation and learning about our customers and work to help our customers know we are a team that puts education and their needs first.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 308 N. Harrison Street Shelbyville, Indiana 46176
At Beth Prince State Farm, we’re here to help people protect what matters most to them. We take pride in serving our community with integrity, care, and true support. Whether we’re helping someone navigate a claim or personalize a plan with their cars, homes, life and retirement, we believe in doing meaningful work that makes an important difference in the agency they choose. If you're looking to grow your career and income, help others, and be part of a team that strives to do our best every day, you’ll fit right in with our team.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy changes, recommendations, referrals, and relationship growth & maintenance.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates, changes or recommendations as needed.
- Identify opportunities to enhance customer relationships.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives and expectations.
Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in insurance setting is preferred. Customer service or account management in another field expected.
- Must be able to obtain applicable state insurance licenses.
Do you want to work with someone who will help you achieve YOUR goals?
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Beth Prince - State Farm Agent may be the right fit for you! If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in Shelbyville.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
- I am a second generation State Farm agent.
- We currently have 4 team members at our agency.
- We have more than 75 years of combined insurance experience in our office.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none